Responsible Gaming

Our responsible gaming approach

Responsible gaming means staying in control of how often you play, how long you play and how much money you spend. The outcome of casino games is based on chance, and no strategy can guarantee a win. A losing result cannot be predicted or recovered by continuing to gamble. For this reason, every player should decide on a personal budget before starting and should be prepared to lose the amount set aside.

Kahuna Casino provides responsible gaming information to help players make informed choices. This information is general in nature and is not financial, legal or medical advice. Gambling laws and available support services may differ between Australian states and territories. You are responsible for checking that online gambling is lawful for you in your location and for complying with all applicable requirements.

You must meet the applicable minimum age requirement and provide accurate information when required. In Australia, gambling is generally restricted to adults aged 18 or over, but you should confirm the rules that apply where you live. Do not allow another person to use your account, and never ask a minor to place a bet or play a game on your behalf.

• Treat gambling as entertainment rather than an income source.
• Only gamble with money you can afford to lose.
• Set a time and spending limit before you begin.
• Never borrow money or use essential household funds to gamble.
• Do not gamble when affected by alcohol, drugs, anger, stress or tiredness.
• Keep your account and payment methods secure and do not share access with anyone else.

Plan your gambling before you play

A simple plan can help you maintain control. Decide how much money you are comfortable spending over a particular period and regard that amount as entertainment expenditure. Consider setting a daily, weekly or monthly budget, depending on how often you play. Your budget should be separate from rent, mortgage payments, food, utilities, education costs, savings, loan repayments and other essential expenses.

Set financial limits

Where account controls are available, use them to set deposit, spending or loss limits. Choose an amount that remains affordable even if the full amount is lost. A limit should not be increased simply because you are losing or because you believe a win is due. If you reach your limit, stop playing until the relevant period has ended. Do not open another account or use another payment method to avoid a limit.

Set time limits

Gambling can feel absorbing, particularly when games are available at any time. Set an alarm or use a timer to remind yourself when your planned session is finished. Take regular breaks, move away from the screen and make time for sleep, work, study, exercise, family and other interests. If you repeatedly play for longer than intended, consider taking a longer break or asking for an account restriction.

Avoid chasing losses

Chasing losses means continuing to gamble or increasing stakes in an attempt to recover money already lost. This can lead to larger losses and can make it harder to make clear decisions. A previous loss does not improve the chance of a future win. Stop when your session ends, accept the result and never use credit, emergency funds or money intended for someone else to continue playing.

1. Choose an affordable gambling budget before opening a game.
2. Decide how long the session will last.
3. Use available deposit, loss, wager or session controls.
4. Check your activity and payments regularly.
5. Stop when you reach a limit or when gambling is no longer enjoyable.
6. Review your habits regularly and adjust your approach if your circumstances change.

Recognising when gambling may be a problem

Gambling can become harmful gradually. A problem is not defined only by the amount of money lost. It may also affect time, relationships, work, study, health, sleep and emotional wellbeing. If gambling is causing worry, secrecy or conflict, it is worth taking action early. You do not need to wait for a serious financial loss before seeking support.

Consider taking a break and seeking help if any of the following statements apply to you:

• You gamble for longer or spend more than you planned.
• You increase your stakes because smaller amounts no longer feel exciting.
• You try to win back money after a loss.
• You think about gambling frequently or feel restless when you cannot play.
• You hide your gambling, losses, payments or account activity from people close to you.
• You borrow money, sell possessions or delay bills to continue gambling.
• You use money needed for rent, food, transport, medical care or other essentials.
• You feel anxious, guilty, low or irritable because of gambling.
• You miss work, study, appointments or social commitments because you are playing.
• You have tried to stop or cut down but have not been able to do so.
• People close to you have raised concerns about your gambling.
• Gambling is affecting your relationship, health, sleep or ability to manage daily responsibilities.

These signs do not represent a diagnosis, but they can indicate that extra support would be useful. Speak openly with someone you trust and consider contacting a qualified gambling counsellor or an appropriate health professional. Support is confidential in many settings, and asking for help is a practical step towards regaining control.

Taking a break and getting support

If you feel that gambling is becoming difficult to control, stop playing and use the account tools available to you. Depending on the features offered, you may be able to set or reduce limits, take a cooling-off break, suspend access or request self-exclusion for a selected period. Self-exclusion is a commitment not to gamble through the account during the chosen period. It should be treated seriously and should not be bypassed by creating another account or using another person's account.

If you request a restriction or self-exclusion, provide accurate information and follow the instructions supplied through the relevant account process. Restrictions may apply according to the product, account type and applicable requirements. You should also consider practical steps outside the account, such as removing saved payment details, limiting access to gambling websites and applications, blocking promotional messages, handing financial oversight to a trusted person and avoiding situations that encourage gambling.

A simple action plan

1. Stop gambling and do not attempt to recover losses.
2. Use available limits, cooling-off or self-exclusion tools.
3. Tell a trusted family member, friend or support person what is happening.
4. Review your finances and protect money needed for essential costs.
5. Contact a gambling support service, counsellor, doctor or mental health professional.
6. Follow up with support and keep the restrictions in place for as long as needed.

People affected by someone else's gambling can also seek help. Partners, relatives, friends and colleagues may experience stress, financial pressure or relationship difficulties. You can ask for guidance even if the person who gambles is not ready to seek assistance. Avoid covering losses, providing money for gambling or taking responsibility for another person's account. Set clear boundaries and seek independent advice about your own wellbeing and finances.

Urgent support

If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent assistance through local emergency services or a crisis support provider. If you are in immediate danger, contact emergency services without delay. Do not remain alone if you believe you may harm yourself or someone else. Gambling support services and health professionals can also help with financial stress, anxiety and other concerns connected with gambling.

Kahuna Casino encourages players to make responsible choices and to act early when gambling stops being enjoyable or manageable. Use the information and controls available to you, stay within your personal limits and seek independent support whenever you need it.