Privacy Policy | Kahuna Casino

About this Privacy Policy

This policy applies to information collected through the Kahuna Casino website, account features, customer support channels and related online services. It describes the types of information that may be handled, why that information may be needed, how it may be shared, and the choices available to players.

By using the website or opening an account, you should read this policy together with the applicable website terms and any notices shown during registration, verification, payments or other activities. Different notices may provide additional information about a particular collection or use of data.

This policy may be reviewed and updated from time to time. An updated version may be published on the website with a revised effective date or other indication of change. Where appropriate, important changes may also be highlighted when you next use the service. We encourage players to check this page regularly.

The policy is written for players in Australia and uses general language because the information collected can depend on the services used, the account activity involved and the requirements that apply at the time.

Information we may handle

The information handled by an online casino can vary from player to player. We may collect information that you provide directly, information created through your use of the website, and information received from service providers or other lawful sources. The types of information may include the following:

Account details, such as your name, date of birth, username, password, contact details, address information and account preferences.
Identity and verification information, which may include copies or details from identity documents, proof of address, information used to confirm age, and records of verification checks.
Payment and transaction records, including deposits, withdrawals, gaming transactions, payment method information, transaction references and related account activity. Payment providers may process some payment details directly.
Communications and support information, including messages, requests, complaints, feedback, survey responses and records of interactions with customer support.
Usage and technical information, such as IP address, browser type, operating system, device identifiers, language settings, connection details, pages viewed, dates and times of activity, and general location information inferred from technical data.
Cookie and similar technology information, including identifiers that help remember preferences, understand website use, maintain sessions and support security.
Information connected with responsible gambling, account protection, fraud prevention, risk assessment or service restrictions where this is needed to operate the platform safely and appropriately.

You should provide information that is accurate, current and complete when requested. If information is incorrect, outdated or incomplete, account access, verification, payments or support may be delayed or affected. Please do not provide another person’s personal information unless you are authorised to do so.

Some information may be collected automatically when you use the website. This can help us understand technical performance, identify unusual activity, remember settings and provide a more consistent experience. Automatic collection does not necessarily identify you by name, but it may be linked with account information when you log in or otherwise interact with the service.

How and why information may be used

Personal information may be used for purposes connected with providing and managing the casino service. We seek to use information in a way that is reasonably related to the purpose for which it was collected or to another permitted purpose.

To create, administer and maintain your account.
To confirm your identity, age and eligibility to use relevant services.
To process deposits, withdrawals and other transactions, and to keep accurate financial records.
To carry out security, fraud prevention, anti-money laundering and risk management checks where required.
To provide customer support, respond to questions, investigate complaints and resolve account issues.
To operate, maintain, troubleshoot and improve the website, games, account tools and other features.
To communicate with you about your account, service notices, security matters, verification requests, transactions and changes to the website.
To understand usage patterns, test improvements and produce internal reports using information that may be combined or de-identified where appropriate.
To comply with applicable legal, regulatory, court, taxation, accounting and responsible gambling obligations.
To protect the rights, property, safety and security of players, the website and relevant service providers.

Marketing communications may be sent where permitted and, where required, based on your consent or another lawful basis. Marketing is separate from essential account and service communications. You may withdraw consent to marketing at any time using the available unsubscribe option or by contacting support@kahunacasino.click. Withdrawing marketing consent will not stop important messages about your account, security, transactions or services you have requested.

We do not intend to use personal information for purposes that are incompatible with this policy without providing any notice or obtaining any permission that may be required. If information is needed for a particular feature, we may explain that at the point of collection.

Sharing, security and retention

Personal information may be made available to carefully selected providers that help operate the website and related services. These providers may support areas such as payment processing, identity verification, fraud monitoring, technology hosting, security, customer support, communications, analytics and technical maintenance. They should receive only the information reasonably needed for their function and should handle it under appropriate confidentiality and security arrangements.

Information may also be shared where necessary to meet a legal or formal request, protect the safety and integrity of the service, investigate suspected fraud or misuse, enforce applicable terms, or support a business change involving the service. We do not describe such sharing as permission for unrelated use of your information.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure transmission methods and restrictions on staff or providers who can access information. No online service can guarantee complete security, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be processed or stored by service providers in locations outside Australia. Where this occurs, appropriate steps should be taken to manage the information consistently with applicable privacy and security requirements. The location and providers involved may change as the website and its support services develop.

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Cookies and your choices

Cookies are small files or similar technologies stored on a device when a website is visited. Kahuna Casino may use cookies and related technologies to keep the website functioning, maintain login sessions, remember preferences, support security, understand how pages are used and improve website performance. Some cookies may be placed or supported by service providers that help deliver particular features.

Cookies may be session-based, meaning they expire when a browsing session ends, or longer-lasting, meaning they remain until they expire or are removed. The exact cookies used can depend on the page, device, browser and features being accessed.

Players can manage, block or delete cookies through their browser settings. Browser controls may allow you to accept all cookies, reject some cookies, receive a warning before a cookie is stored or remove existing cookies. If you block necessary cookies, parts of the website may not work correctly, account sessions may not be maintained, or preferences may need to be entered again.

Changing cookie settings does not necessarily remove information already connected with an account or previous transactions. For account-related privacy requests, please use the contact process below.

Your privacy rights and how to contact us

Depending on the circumstances and requirements that apply, you may have rights in relation to your personal information. You can ask us to explain how information is handled and may request action regarding the information associated with your account.

Access: request a copy of, or access to, personal information we hold about you.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. This request may be limited when information must be retained for legal, security, transaction or other legitimate reasons.
Withdraw marketing consent: ask us to stop using your information for marketing or withdraw consent to marketing communications. Essential service messages may still be sent.
Questions or complaints: contact us if you have concerns about the way personal information has been collected, used, stored or disclosed.

To exercise a privacy right or make a data request, email support@kahunacasino.click. Please describe your request clearly and include enough information for us to understand which account or records are involved. We may need to verify your identity before providing information or making changes, so that personal information is not disclosed to the wrong person.

We will review requests within a reasonable timeframe and may explain if a request cannot be completed in full. For example, information may need to be retained to meet a legal obligation, protect another person’s privacy, investigate security concerns, prevent fraud, maintain transaction records or resolve a dispute. Where possible, we will provide an explanation and consider whether a limited response or alternative action is available.

If you close your account, this does not automatically erase every record connected with it. Records may need to remain available for legal, security, accounting, dispute resolution or responsible gambling purposes. Closing an account also does not affect information that has already been lawfully shared with a provider where that provider must retain it for its own legal or operational obligations.